At Phiphraxphzarax, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us.
Return Period
You have 30 days from the date of delivery to return any item for a refund or exchange. The return period begins on the day you receive your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags attached.
Return Conditions
To process your return, the following conditions must be met:
- Items must be in new, unused condition
- Original packaging must be intact and included
- All tags and labels must be attached
- Items must not show signs of wear, damage, or use
- A valid proof of purchase must be provided
- Return request must be initiated within the 30-day return period
We reserve the right to refuse returns that do not meet these conditions.
Cost of Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving a damaged or incorrect item). If you received a defective or incorrect item, we will provide a prepaid return shipping label at no cost to you.
For standard returns, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.
Return Process
To initiate a return, please follow these steps:
- Contact us within 30 days of delivery to request a return authorization
- Provide your order number and reason for return
- We will provide you with return instructions and a return authorization number
- Package the item securely in its original packaging
- Include the return authorization number with your return
- Ship the item to the address provided in the return instructions
- Once we receive and inspect the returned item, we will process your refund or exchange
Please allow 5-10 business days for us to process your return after we receive the item.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, washed, or damaged by the customer
- Items without original packaging or tags
- Items returned after the 30-day return period
- Custom or personalized items (unless defective)
- Items purchased during final sale or clearance events (unless defective)
- Items that have been altered or modified
General Legal Requirements
This Return Policy complies with applicable consumer protection laws. In accordance with these laws:
- You have the right to return items that are defective or not as described
- We will process refunds within a reasonable time frame
- Refunds will be issued to the original payment method used for the purchase
- We will provide clear information about return procedures and timelines
If you are located in a jurisdiction with specific consumer protection laws that provide additional rights, those rights are in addition to the terms outlined in this policy.
Order Cancellation Policy
You may cancel your order before it ships at no charge. Once your order has been shipped, it cannot be cancelled, but you may return it according to our return policy.
To cancel an order, please contact us as soon as possible with your order number. If the order has already been processed for shipping, we will attempt to intercept it, but cannot guarantee cancellation. If the order has shipped, you will need to follow the standard return process.
Refund Procedure
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.
Refunds include the original purchase price of the item. Shipping charges are non-refundable unless the return is due to our error. If you received a free shipping promotion, the original shipping cost may be deducted from your refund.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. This typically takes 3-5 business days after we process the refund.
If you have not received your refund within the expected timeframe, please contact your bank or credit card company first, then contact us if the issue persists.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs. Please do not use or wash damaged items, as this may affect your eligibility for a return.
Contact Information
For questions about returns or to initiate a return, please contact us:
Phiphraxphzarax
944 Mountain Peak Dr
Boulder, CO 80302
United States
Phone: +1 (475) 509-3226
Email: support@phiphraxphzarax.world
When contacting us about a return, please include your order number and a description of the issue or reason for return.